AUD

REFUND POLICY

  1. Deals
    • All deals are sold subject to availability at time of purchase, unless otherwise specified in the fine print.
    • All bookings must be made with the supplier, or as specified in the booking instructions.
    • If you are unable to contact the supplier to make a booking contact hello@travlr.com and we will assist with a resolution.
    • Failure to attend a booking or reservation will result in cancellation. No refund or re-booking will be provided.
    • All vouchers are sold subject to an expiry date and must be utilised prior to this date or will be considered expired and can no longer be redeemed for the specified services. Refunds will not be provided for expired vouchers.
    • Any additional terms & conditions advertised on the deal page will overrule conflicting terms on this page.
    • Booking guarantee: Accommodation deal packages are sold subject to a 7 day guarantee – if you attempt to make a booking within 7 days of purchase, but are unable to secure your preferred stay dates, we will refund you in full. After 7 days all bookings are subject to availability.
    • COVID Refund Protection: You may be entitled to a rebooking, refund or credit voucher for holidays cancelled because of the COVID-19 pandemic. There may be additional charges for cancellation fees to cover costs associated to cancelling your booking. 
    • The following change or cancellation fees will apply to your deal booking (including online bookings and bookings made with a consultant):
      • Changes to deal bookings - will incur a fee of $25 per booking in addition to travel service provider fees. This does not apply to deal bookings under the value of $150
      • Cancellations to deal bookings: will incur a fee of $50 per booking in addition to travel service provider fees. This does not apply to deal bookings under the value of $150.

  2. Accommodation, Activities, Airfares (Travel Products)
    • Requests for a refund of monies paid or cancellation or amendment of any travel products or services booked with third party provider (Travel Product Providers) on the TRAVLR Platform, including but not limited to accommodation, airfares, activities or experiences (Travel Products) will be governed by the relevant Travel Product Provider’s Terms and Conditions including their refund and cancellation policies (Polices) and your statutory rights.
    • TRAVLR is not responsible for and has no control over these Policies.
    • You should obtain and carefully read the Policies in respect of a Travel Product from the applicable Travel Product Provider before you make or complete a booking. In any case, you are advised that many airfares are non-refundable and you must check the refund policy of the applicable airline before proceeding with the booking.
    • By making or completing a booking of a Travel Product, you:
      • Confirm that you have read and understand, and you accept, the Travel Product Provider’s Policies applicable to the booking of the Travel Product;
      • Agree, and undertake to be bound by, observe and comply the applicable Travel Product Provider’s Policies subject to confirmation of your booking by that Travel Product Provider.
    • You may be entitled to a refund of any payment made or rebooking or other remedy in respect of your booking, subject to the relevant Travel Product Provider’s Policies and your statutory rights where:
      • The Travel Product Provider fails to or cannot provide the Travel Product within the reasonable period;
      • The Travel Products supplied by the Travel Product Provider are not reasonably fit for the purpose described, not of acceptable quality, or the goods or services are materially different to what we advertised.
    • Where a Travel Product Provider is liable to provide you with a refund for a booking, the Travel Product Provider may do so, less any credit card fees, bank conversion fees or cancellation fees or any service fees payable to us. Please check the Policies and our Terms and Conditions, which are found on the TRAVLR Platform.
    • If there is any error (including any administrative error, data entry error or calculation error) on the TRAVLR Platform, which results in a price of a Travel Product displayed by mistake, we reserve the right to cancel your booking, even where it was confirmed on the TRAVLR Platform. We will inform you of this error as soon as possible, to allow you to make a booking at the correct price, if you wish to do so. However, you will not be entitled to claim compensation from us on the grounds of the cancellation or the related costs, if any, that have been incurred due to an error that has been cancelled.
    • Travel Product Providers reserve the right to cancel, amend or reschedule your booking due to unforeseen circumstances (such as weather, natural disaster etc.). We will not be held liable for such cancellation, amendment or reschedule of your booking and we will not reimburse you for any travelling, accommodation or other expenses incurred by you or any other person, except where required by law. We strongly recommend Travel Insurance be arranged prior to travel.
    • Except where required by law, we will not provide refunds where you have booked incorrect dates, are unable to travel due to illness or other, have neglected to check your passport validity, or change your mind about your trip/experience. We recommend you research your destination, and along with obtaining Travel Insurance you check the following:
      • Your passport will be valid for a minimum of 6 months upon your RETURN home.
      • You understand and obtain any visas required to travel to your destination/s.
      • You discuss with your doctor any vaccinations required to visit your destination/s. COVID Refund Protection: You may be entitled to a rebooking, refund or credit voucher for holidays cancelled because of the COVID-19 pandemic. There may be additional charges for cancellation fees to cover costs associated to cancelling your booking. 
    • The following change or cancellation fees will apply to your accommodation booking (including online bookings and bookings made with a consultant):
      • Changes to accommodation bookings - will incur a fee of $25 per booking in addition to travel service provider fees.

  3. Refund Protection
    • By selecting ‘Refundable Booking’ at the checkout, you can upgrade your booking and receive a 100% refund rapidly if you cannot attend and can evidence one of the many reasons in our Terms & Conditions, which you accept when you select a Refundable Booking.